The aim of achieving maximum client satisfaction determines our actions. Each employee independently helps to meet client requirements as part of their day-to-day work. Promoting quality awareness is a key management task. Errors must be avoided rather than corrected. Improving quality is an obligation for us at all times.
Quality assurance plans are adapted and implemented on each individual project, covering all aspects of work in order to fulfil contract conditions. This ensures integration within the company’s QA system and allows for greater control in implementation. Retaj follows an external and internal audit timetable to ensure established objectives are achieved and key performance indicators are monitored. Corrective and preventive measures are also periodically reviewed and improved in order to validate their effectiveness.
Retaj operates a strict Quality Control (QC) system on all projects. The system includes clearly defined inspection and test plans and procedures that adhere to project specifications and requirements.